—— FAQS ——


  • Q

    How to place an order ?

    A

    First you should confirm the series, size, pattern, and pay close attention to specific material grade, that affect cost very much and determine the final craftsmanship, please do not only judge by picture and price when you buy some doors. Second after you confirming the price and possible drawing, please send us your information include company name, address, phone number, fax, we will then send you PI or SC with terms & conditions agreed. The last step is payment and we shall start production as soon as we receive it.

  • Q

    Terms of payment?

    A

    We normally go with T/T(30% deposit in advance, the balance Before loading on container and after confirmation of inspection),since it’s fair and common.Purchase our doors through Alibaba B2B Platform and use credit card is also ok(click home page bottom link,Alibaba will function as the trade transit party).Under some circumstances irrevocable L/C at sight is also available.

  • Q

    Do you offer small sample of board for us to confirm color?

    A

    We surely will prepare some common color samples there for quick delivery, however, if you need specific pattern with minor color, it takes time to arrange.

  • Q

    Is that possible to use the hardware (Hinge, locksets, catch) purchased by ourselves? 

    A

    Yes, customers are welcome to use the specific hardware out of our supplying range, but make sure you would send the drawing and dimension details of the hardware to us, we will make our door fit to them precisely.

  • Q

    If we have an urgent order, how to make sure the products are completed on time?

    A

    When the order is urgent, it always need the clear products requirement for our estimation for the material delivery phase. since our capacity is ready for any sort of bulk order, the other factor like effective payment is also crucial for speeding up the production.

  • Q

    Capacity of production?

    A

    Steel Door and Melamine wood door 20-25days finish production of quantity within 3000pcs , Painting wood door and Fire rated door 28-32days finish production of quantity within 3000pcs, painting and dry faster in Spring and Summer.

  • Q

    Factory location 

    A

    Genregal Doors factory located in Suxi Industrial zone,Yongkang city,Zhejiang Province.

  • Q

    What is solid wooden door

    A

    Pure solid wood door is a type using wood joint parts to assemble a complete door.

    Why most projects not use pure solid wood for door panel material? 

    Some basic solid wood are good for making furniture and chairs,but to make wood door only few expensive wood species of good compatibility for different countries’ climate are safe products---To Keep surface flat and not crack and no wood odor. (E.G.Cherry,walnut,etc) .Most basic woods are not very suitable for door panel .

  • Q

    What’s the price difference between fcl(full container ) and lcl(less than a container) and sample price?

    A

    When customer purchase doors’ quantity of 20ft and 40HQ,the average transporting cost to port for each door is lower. The unit door FOB price is close to it’s original price.

    On the other hand,if buy sample quantity like 2-4pcs, or LCL order quantity of 20pcs, the average transporting cost to port would be higher than full container delivery, therefore the LCL unit FOB price would be adjusted according to actual inland transportation cost.

    Normally for size 2100x800mm wood door and frame, 20ft container= 165pcs,40hq container =370pcs . steel door 20ft container= 125pcs,40hq container =290pcs.